How to respond to negative customer feedback

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A business is constantly changing and reinventing itself as it grows. However, poor business procedures are often the cause of negative online reviews. Negative reviews can change customer purchasing decisions as more customers trust online reviews.

To protect a company’s online reputation, here are some key factors that will preserve and improve its reputation.

Know who you are – A positive online reputation starts by knowing a business’s brand and its ideal online reputation. Focusing on what type of brand you want to create will impact content, its tone, and the type of customer you aim to reach.

Building a good reputation – A strong online presence can work to assist when a bad press release has been published or when negative reviews arise. Being always aware of what is being said about the business online, will help to address negative feedback swiftly. Most often businesses with a strong online presence can handle an online crisis as their customers trust and understand the business and its brand.

Your tools – Reputation management firms together with PR firms will help to create positive content and press hype about a business and its offerings. Other online review sites such as, TripAdvisor, Yelp, and government-managed customer review websites can additionally give businesses a way of managing negative customer feedback.

A business’s online reputation is key to its success as more customers shop and research brands online. Managing a business’s online reputation can be made easy with reputation management and PR firms plus online review websites that help to improve communication channels between customers and businesses.

Revdex provides a place for consumers to read online business reviews and report bad business experiences. Revdex’s aim is to improve the connection between consumers and businesses. Consumers can find new businesses and services and businesses can create profiles to be found.

Consumers can report scam about car dealers or report social media scams.